Our s company is committed to ensuring that our employees work in a safe and supportive environment, and that their complaints are heard and addressed in a fair and timely manner. This procedure outlines the steps that employees should follow when making a complaint, and the process that the company will follow to investigate and resolve complaints.
1. Complaints Procedure
a. Informal Resolution
Employees are encouraged to try and resolve any complaints informally first, by discussing their concerns with their immediate supervisor or manager. The supervisor or manager will listen to the employee's concerns, and attempt to resolve the issue through discussion and/or mediation.
b. Formal Complaint
If an employee is unable to resolve their complaint informally, they should submit a formal written complaint to the HR department. The complaint should include:
• A description of the incident or behavior that led to the complaint.
• The date and time of the incident (if applicable).
• The names of any witnesses (if applicable).
• Any evidence that supports the complaint (if applicable).
The HR department will investigate the complaint promptly and impartially. The investigation may include:
• Interviewing the employee who made the complaint.
• Interviewing any witnesses.
• Reviewing any evidence.
• Reviewing relevant company policies and procedures.
The HR department will provide a written response to the employee who made the complaint within a reasonable timeframe. The response will include:
• A summary of the investigation.
• Any findings of fact.
• Any conclusions drawn from the investigation.
• Any actions taken or to be taken to address the complaint.
If the employee is not satisfied with the resolution provided by the HR department, they may appeal the decision to the company's senior management team. The appeal should be made in writing, and should include the reasons for the appeal. The senior management team will review the complaint and the investigation, and will provide a final decision.
Wise Security Services Company will treat all complaints and investigations with the utmost confidentiality, and will only disclose information on a need-to-know basis. However, the company may need to disclose information to relevant authorities in certain circumstances (e.g. if the complaint involves a breach of the law).
Wise Security Services Company prohibits retaliation against employees who make complaints in good faith. Any employee who engages in retaliation will be subject to disciplinary action.
Wise Security Services Company will provide training to all employees on this complaints procedure, and will ensure that all employees understand their rights and responsibilities under the procedure.